Customer Service Agents Can’t Keep Up – And It’s Hurting Your Bottom Line

a shift is required in your customer service training

[CBOX_PRO id=3302] A Shift Is Required In Your Customer Service Training In today’s fast-paced world, customers demand more and compromise less than at any time in the past. An entitlement mindset permeates every customer interaction, and it doesn’t take much to send that interaction into a downward spiral of anger, resentment, and frustration. The recent spate of airline issues serves as but the latest example of this ongoing problem. Social media is ready at a moment’s notice to capture the moment things go south, which then leads to media backlash,…

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Critical Imperatives For Your Learning Strategy

Critical Imperatives For Your L&D Strategy

This month LinkedIn Learning Solutions published their 2017 Workplace Learning Report. I applaud them in their continued efforts to benchmark human capital and provide the report freely to business leaders and HR professionals. I believe there are deeper, more important insights for L&D professionals than what is summarized in their report. 2017 LinkedIn Workplace Learning Report Summary LinkedIn Learning surveyed 500 L&D professionals from the U.S. and Canada, who either influence or are decision makers for their companies’ L&D budgets. The report details the Top 5 trends from their survey findings– and what they…

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