Tag Archives for " customer service "

Customer Service Agents Can’t Keep Up – And It’s Hurting Your Bottom Line

A Shift Is Required In Your Customer Service Training In today’s fast-paced world, customers demand more and compromise less than at any time in the past. An entitlement mindset permeates every customer interaction, and it doesn’t take much to send that interaction into a downward spiral of anger, resentment, and frustration. The recent spate of […]