Customer Service Agents Can’t Keep Up – And It’s Hurting Your Bottom Line

a shift is required in your customer service training

[CBOX_PRO id=3302] A Shift Is Required In Your Customer Service Training In today’s fast-paced world, customers demand more and compromise less than at any time in the past. An entitlement mindset permeates every customer interaction, and it doesn’t take much to send that interaction into a downward spiral of anger, resentment, and frustration. The recent spate of airline issues serves as but the latest example of this ongoing problem. Social media is ready at a moment’s notice to capture the moment things go south, which then leads to media backlash,…

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