Paul Cortissoz, SPHR

Paul is a senior HR leader with over 23 years of cross-industry experience as a Business Partner, Organizational Development and Learning & Development expert.

Paul has an extensive track record of pro-actively implementing HR strategies tied to business outcomes with measurable results throughout his career. This work resulted in Paul receiving two different Employee of the Year Awards in two different organizations.  This experience is what he loves to leverage with clients as a consultant.

“I think of my role as a business leader first, with an expertise in HR & OD, not the other way around. I have enjoyed the challenge of working within different organizations and industries throughout my career. This diversity of experience has rounded out my commercial knowledge and challenged me to be a better business leader. I have a solid understanding of designing human capital best practices with the pragmatic experience of implementing HR solutions on the “front-line”. I love the challenge of applying this approach in helping organizations meet their strategic objectives through engaging people practices. One of my passions is to show the ROI or business impact of HR solutions.”

Paul is also very passionate about enabling small and medium-sized businesses to accelerate their growth having been a small business owner of a martial arts school in Westchester NY while in his full-time HR roles.

Paul’s work experience includes: insurance; distribution; retail; corporate education; media advertising; higher education and consumer product goods.

Paul's Work Experience

  • Heineken USA – Director, Organizational Development and Talent Acquisition
  • Heineken USA – Director, People (Senior Business Partner)
  • Columbia University – Executive Director, Learning & Organizational Development / Recruitment
  • Yellow Pages Group – Director, Human Resources (Senior Business Partner)
  • Global Knowledge – Director, Leadership Training Programs
  • Gap Inc Canada – Senior Manager, Organizational Development & Training
  • Gap Inc Canada – Senior Manager, Human Resources (Senior Business Partner)
  • Gap Inc Canada – Manager, Human Resources (Old Navy Distribution Center)
  • Liberty Mutual – Manager, Human Resources (Business Partner)

His proven track record of delivering measurable results tied to business strategy include:

Paul's Track Record In Delivering Measurable Results

  • Lead talent management initiatives with senior leadership team at Heineken USA to identify top talent, align on critical positions to business success, and develop succession bench for critical roles. Resulted in 90% of identified critical positions staffed with top talent- and 75% of critical positions with an identified successor ready with 2 years.
  • Developed strategy to implement acclaimed "Go Places" employer branding campaign at Heineken USA.
  • Developed and implemented business case to in-source all temporary staffing fulfillment across Columbia University.  Resulted in the achievement of $16MM gross revenue and $1MM of net revenue for the HR department. Captured over 95% of all temporary staffing spend across the University, improved quality of service and attained overall cost reductions for University.
  • Developed and implemented a comprehensive community outreach strategy at Columbia University in support of a critical commitment to the City of New York as part of University expansion. Strategy was aimed at ensuring local Harlem residents had access to job opportunities and training programs at the University. Resulted in a record number of visitors to the Community Employment Center, a 325% increase in the number of interviews conducted and a 58% increase in the number of local residents hired.
  • Identified need for leadership training at Gap Inc. Canada and developed business case to deliver leadership program tied to ROI metrics of sales revenue, management turnover and loss prevention.  Aligned leadership, implemented program, integrated into HR and business practices and measured results.  Realized a return of $8,000.00 per participant. Work became a published case study and won Employee of the Year Award.
  • Initiated a temporary staffing pilot project at Gap Inc. Canada stores to increase sales. Resulted in achieving a 16% sales conversion improvement in test stores and $66,000.00 of incremental gross margin per test store location.
  • HR lead for the start-up of $90 million 738,000 sq. ft. 300 employee facility at Gap Inc. Canada in support of the launch of the Old Navy brand including talent acquisition; training; employee experience and payroll.  Project was delivered on-time and under budget.
  • HR lead for Yellow Pages acquisition of SuperPages business in Canada including: executing a large-scale 40% workforce reduction, new sales compensation and car allowance plan, group benefits/pension plan changes and leading the recruitment efforts for the new organizational structure (130 positions in a 7-month period).
  • At CDI Corporate Education (now Global Knowledge) was responsible for generating over $500,000.00 of gross revenue in new U.S. market launch in a 7-month period.

Paul has a B.A. from York University, and a diploma in Human Resources Management from Seneca College in Canada. Paul also obtained his Senior Professional Human Resources Designation (SPHR) from the Society of Human Resources Management.




Paul is a certified executive coach in the Intelligent Leadership coaching method.

He also certified in numerous assessment tools including the Korn Ferry Learning Agility and Lominger tools, the Mercer Talent SIM tool, CPI 260, DISC Success Insights, Predictive Index along with others. He is a certified training facilitator with DDI and Global Knowledge.