All Posts by Paul Cortissoz

About the Author

2016 Election & Insights For Your People Engagement Strategy

The day after, the day after. No matter which side of the election you were on- or not on- I think it is safe to say the country, and the world in general, was surprised. I am not trying to take sides, inflame people or create a discussion on who is/should have been the next President. […]

Customer Service Agents Can’t Keep Up – And It’s Hurting Your Bottom Line

A Shift Is Required In Your Customer Service Training In today’s fast-paced world, customers demand more and compromise less than at any time in the past. An entitlement mindset permeates every customer interaction, and it doesn’t take much to send that interaction into a downward spiral of anger, resentment, and frustration. The recent spate of […]

Most Popular HR Blog Topics From Our Readers Poll

Happy New Year to all our readers and thank you to everyone who participated in our poll. Here are the most popular HR blog topics you told us you would like to see from us this upcoming year: Culture Employer Branding – HR/Talent Strategic Planning – People Engagement (tied) Talent Management – Coaching & Assessments – […]

Our Sincere Thanks To Our Florida HR Colleagues

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.” John F. Kennedy As we wind down 2016 we would like to offer our sincere gratitude for the welcome and enthusiasm we have received for HR Soul. In particular, we would like to thank our rapidly […]

Welcome to our HR and Talent Management Blog with “Soul”

Welcome to our Human Resources Talent Management blog with “soul”. First a personal note. If you have followed us, you will know that Andrea and I have worked in the corporate HR world for many years and recently started our own HR consulting company in the Tampa Bay / Orlando area. I am grateful to be part […]

Leadership & Executive Coaching Programs for Florida Companies | Official Press Release

HR Soul Consulting –  a Tampa based Human Resources and Talent Management consulting firm, and John Mattone – an Orlando based world renowned leadership author, speaker and executive coach – entered today into a strategic partnership to provide leadership & executive coaching programs for Florida clients.   TAMPA – March 1, 2017 – According Gallup, only […]

Leadership & Executive Coaching Programs for Tampa Companies | Official Press Release

HR Soul Consulting –  a Tampa based Human Resources and Talent Management consulting firm, and John Mattone – an Orlando based world renowned leadership author, speaker and executive coach – entered today into a strategic partnership to provide leadership & executive coaching programs for Florida clients.   TAMPA – March 1, 2017 – According Gallup, only […]

Leadership & Executive Coaching Programs for Orlando Companies | Official Press Release

HR Soul Consulting –  a Tampa based Human Resources and Talent Management consulting firm, and John Mattone – an Orlando based world-renowned leadership author, speaker and executive coach – entered today into a strategic partnership to provide leadership & executive coaching programs for Florida clients.   ORLANDO – March 1, 2017 – According Gallup, only 1/3 of […]